IT support and IT service matters, company updates, new technologies, all discussed in our blog.
Customer service is of the utmost importance to us. So strong is our belief in this principle that our primary marketing goal is simply to succeed through customer referrals.
We pledge a highly attentive, pro-active and responsive IT support service to all our customers.
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Create IT Group have partnered with Sophos and have achieved Silver partner status.
This status gives us, and therefore our customers, great benefits in terms of advice and support as well as access to the best pricing available.
We are happy to strongly recommend Sophos for all of your IT business security, and would welcome the opportunity to advise on the most appropriate solutions for your business.
If you are already a Sophos user and you are looking to renew your licence, Create IT Group are confident of providing you an extremely competitive quotation. Please contact us for a same day response.
Click here for more information on Sophos solutions
Click here for more details on all of Create IT Groups partners
Create IT Group have achieved Dell Registered Partner status.
Our strategic partnership with world leading manufacturer Dell gives us access to the best solutions available in the market place. Dell give us the tools to create your solution in a proven environment, helping to ensure high availability, compatibility and reliability.
If you would like to talk to us about a Dell solution, professionally architected and competitively priced, please contact us for a same day response.
Click here for more details on all of Create IT Groups partners
Create IT Group have partnered with AVG to offer our customers a range of options when it comes to IT business security.
The relationship we have with AVG enables us to provide you with expert support and advice when it comes to choosing the right security solution, tailored to your requirements.
If you would like to enquire about an AVG IT security solution please contact us for a same day response.
Click here for more details on all of Create IT Groups partners
Create IT Group are pleased to be a registered partner with Cisco.
Cisco provide world leading solutions in networking and communications, and are generally considered to be best-in-class.
We have qualified Cisco engineers within our organisation who will be pleased to help with your communications and networking solutions. Please contact us for a same day response.
Click here for more details on all of Create IT Groups partners
| Service | Care10 | Care100 | Care1000 |
|---|---|---|---|
| Remote Support PC | |||
| Remote Support Servers | |||
| Remote Support Printers & Wireless | |||
| Onsite Support PC | |||
| Onsite Support Servers | |||
| Onsite Support Printers & Wireless | |||
| Microsoft License Issues | |||
| Proactive Monitoring | |||
| Server Applications | |||
| Preventative Maintenance | |||
| Periodic Server Health Check | |||
| Anti Virus Control | |||
| Total IT Management | |||
| Emergency Call (Out of Hours) |
Total IT Management is an optional service with Care10 & Care100 IT support packages. Simply, it enables us to become your IT partner by liasing with your periphery IT suppliers directly. Suppliers such as ISP's, vendors like HP & Dell who you may have existing hardware maintenance contracts in-place with, and any other IT supplier you'd like us to manage on your behalf.
By their very nature, IT issues can be caused by a number of different services. Resolving problems quickly means that you need to talk to one set of experts who can diagnose the problem, and implement the resolution. If you have experience of calling BT, you'll know what it's like to be passed around many departments before you speak to the person you need to, who then actually fixes your issue. Total IT Management removes all of this. You contact us, we speak to whoever we need to on your behalf to get you a resolution, and get it fast.
Asset Management is an optional service with Care10 & Care100 IT support packages. Every year we will visit your premises and perform a full audit of all of the hardware that you'd like to form part of our report. This typically includes PC's, servers, laptops, printers and importantly software licences.
It's good practice to keep an up-to-date inventory of your IT equipment, if only from an accounting point of view. However, when it comes to software licensing, it's now more important than ever to ensure that you're compliant, and have enough cover for the software in use by your business.
Tier 1 providers, such as Microsoft, are now shifting their focus away from large enterprise, and are starting to concentrate on small to medium sized businesses. If you've ever bought more than 5 licences for a Microsoft product on an Open or Volume licence scheme, you are likely to receive a letter. This will ask you to carry out a Software Asset Management (SAM) review, detailing all of your software, what licences you have - including retail and OEM, and then provide them the results.
Create IT will do this for your business on your behalf. Unlike the vendors, we take a more down-to-earth and realistic view when it comes to who has what software, and more importantly, who actually has a requirement to use that software. Ultimately this approach can save your business money and effort in the future.
Proactive monitoring gives us a real-time view of how your IT infrastructure is performing. This can include your networks (external and internal), servers, backups and UPS devices, depending on the level cover your business requires. Information is fed over a secure, encrypted SSL link between your network and our own. The data that is sent is incredibly small so it won't impact your Internet connection, and scheduled scans are performed overnight.
Using large format displays in our offices, along with audiable warnings and e-mail alerts, we're made aware of a critical problem the instant it happens. Without you having to call us, our engineers are able to start working on the issue immediately. Our monitoring systems also look into log files which in most cases, bar complete hardware failure - and even in those cases occasionally, can highlight the beginnings of a critical issue. We implement the resolution before the problem does become critical, helping to reduce costs and save your business, and your customers from experiencing any impact.
"Just a quick e-mail to say on behalf of us at all at Sys-Teams we would like you to know how beneficial your professional IT Support has been over the last 3 years."
"The internal IT infrastructure specified and installed has with no doubt lifted our internal communications onto another level with great feedback from not only board level but from our remote engineering staff and office staff also."
"The IT consultation in helping us with our IT requirements for sales has also been a huge step forward for our organisation and this has had a positive effect on our sales over the period."
"Your 'Can Do' attitude and customer focus is not only refreshing in this industry, but should make other suppliers stand-up and take note. I don't think I need say anymore other than have a great Christmas and we look forward to a prosperous New Year with your assistance."
Director, Richard Evans, Sys-Teams Ltd.
